We value transparency. From jewelry care and maintenance to international shipping, you can find answers to all your questions here.

Sustainability Promise

What materials do you use?

We don’t need mining anymore. By utilizing recycled gold and cultured diamonds, we preserve the integrity of nature. Every piece we create is meticulously designed and crafted with recycled 10K-14K-18-Karat solid gold, platinum and conflict-free lab-grown diamonds, reflecting our dedication to both quality and ethical practices.

Are lab-grown diamonds truly eco-friendly?

Yes, lab-grown diamonds are considered eco-friendly as they significantly reduce the environmental impact associated with diamond mining. By opting for lab-grown diamonds, you're supporting a more sustainable and ethical approach to diamond production.

Are your packaging materials sustainable?

Yes, we are committed to minimizing our environmental impact, including our packaging materials. We use recyclable and eco-friendly packaging options whenever possible, ensuring that our commitment to sustainability extends throughout the entire customer experience.

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What is a lab-grown diamond or lab-created diamond?

Lab-grown diamonds, also known as lab-created diamonds, lab diamonds, conflict-free diamonds, eco-friendly diamonds, or solar diamonds, are diamonds produced in a controlled laboratory environment. These diamonds are created from a seed or crystal form of carbon, under conditions that mimic those found within the Earth's crust where natural diamonds form. This innovative process allows for the ethical production of diamonds, free from the concerns often associated with traditional diamond mining, such as human and child labor abuse, and environmental harm. Our manufacturing unit guarantees that these diamonds are ethically sourced and produced, offering a responsible and sustainable alternative to traditional diamonds.

Cancellation process

What is the timeframe for cancelling an order without incurring a cancellation fee?

If you change your mind about an order, you can cancel within 24 hours of placing the order to request a cancellation free of cost,

cancellations requested after the initial 48-hour window, a cancellation fee of 20% of the total order amount will be charged. This fee helps cover processing and restocking costs associated with cancelled orders.

Will I receive a refund if I cancel my order?

Yes, if your cancellation request is within the allowable timeframe and meets the criteria outlined in our cancellation policy, you will receive a refund for the full amount of your order. Please note that any applicable cancellation fees will be deducted from the refund amount.

Can I cancel a custom or personalized order?

Unfortunately, custom or personalized orders may not be eligible for cancellation once production has begun. Please contact our customer service team for assistance, and we will do our best to accommodate your request.

How can I request a cancellation for my order?

for a cancellation within 24 hours, you can done by your self easily as given by steps below:

Profile → Orders → Order status → Cancel Button

after 24 hours you can contact us on help@aarajewelryco.com

Is there a cancellation fee if I cancel my order after the initial 24-hour window?

Yes, cancellations requested after the initial 24-hour window may be subject to a cancellation fee (15%-35% Depends on process of jewelry). The fee helps cover processing and restocking costs associated with cancelled orders. Please refer to our cancellation policy for specific details.

What if I need to cancel my order due to extenuating circumstances?

We understand that unexpected situations may arise, and we're here to assist you. If you need to cancel your order due to extenuating circumstances, please contact our customer service team as soon as possible, and we will work with you to find a suitable solution.

How Custom Work at Aara

Can I get a Custom Quote?

please email us at contact@aarajewelryco.com
to receive a quote on customizing one of our pieces. Our custom quotes are only
valid for a month due to the increasing cost of materials.

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Do custom rings cost more?

No! Custom orders do
not cost more. We can make custom jewelry based on any budget, and work with
you to craft your special piece based on your needs and preferences. Our
minimum cost to create a custom piece is $999 to begin the custom design
process, email info@aarajewelryco.com

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I have my own center stone; can you
set it in a AARA ring?

Yes! In most cases, but not all, we can accommodate. Please
be prepared to provide details on your stone including color, clarity, size,
shape, type, and value. We will need proof of payment or an insurance appraisal for your piece prior to having it shipped into our studio so we can properly insure it for you.  We will match any additional stones in the design to your center stone for color and clarity. Once your design is finalized and a deposit is put down on your ring, we will send you a prepaid insured USPS/UPS shipping label and instructions on how to get your stone to our Address to incorporate into your jewelry. Mail us for Further
info: info@aarajewelryco.com

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How long will it take to receive my order?

Typical production timing for our jewelry is between 2-3
weeks. As all of our jewelry is hand made to order of each piece, it’s own
production timeline. Please check the specific “Item Details” section for
average production timeline of your piece. Sometimes, we can accommodate rush orders, that is easily available below the add to card options.

aara designing rings and jewelry

How will my order be delivered by Aara Jewelry Co.?

Your order will be delivered with the utmost care and security. At Aara Jewelry Co., we prioritize the safe and timely delivery of your purchase. To ensure this, we work with one of the finest shipping partners known for their exceptional track record of nearly 100% secured deliveries.

Depending on your location and shipping preferences, we utilize reputable courier services such as USPS, Aramex, UPS, or FedEx to deliver your order. These trusted partners are selected for their reliability and commitment to customer satisfaction.

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Do I need to pay for shipping back if I want to return an item to Aara Jewelry Co.?

Yes, customers are responsible for covering the return shipping costs when returning an item to Aara Jewelry Co. We kindly ask that when returning an item, you ensure it is shipped with all the original documents and packaging as received. This helps maintain the integrity of the product during transit and is essential for processing your return efficiently.

If you have any further questions or require assistance with your return, please don't hesitate to reach out to us. We're here to help make the return process as smooth as possible for you.

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Do you offer free shipping?

As part of our commitment to exceptional service, we are pleased to offer complimentary shipping on all orders, each meticulously handled with signature authorization to ensure secure delivery.

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Does Aara Jewelry Co. provide a rush order service?

Yes, we offer a rush order and delivery option for customers who require their order quickly.

For this service, there is an additional fee of USD 100. With our rush order service, your order will be prioritized in production and shipped using express delivery to ensure it arrives within the committed timeframe. To avail of the rush order service, please remember to add option of the rush order that is given below add to cart option in selective products.

Our Source Of Diamonds

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What kind of diamonds do you use, and
where do you get them?

We typically
exclusively use lab-grown diamonds in our creations. If requested, we can utilize lab-created diamonds or moissanite as the central gem in our rings.
Please be aware that our diamond mosaic rings are not adaptable to moissanite or lab-created stones. The gems in the halos of these rings feature specialized
cuts exclusive to natural diamonds. When customizing our designs or creating custom pieces, we carefully choose stones that align with our client's budget
and ring design. We offer multiple options with detailed pricing for each. The prevalent diamonds in our mosaic and collection pieces primarily fall in the F+ color range and VS1+ in clarity, though we can accommodate specific requests for color and clarity. Additionally, we ensure that each stone is handpicked for every piece, guaranteeing they are clean to the naked eye, devoid of visible inclusions.

The diamonds and gemstones we source are exclusively from reputable dealers who use ethical sourcing practices. We have personal relationships with these dealers, who all
strictly adhere to Kimberly Process guidelines. In addition, a member of our production team is hand selecting each and every diamond that goes into our jewelry.

Can I see more photos & videos than what is available online?

Yes! Please email us at info@aarajewelryco.com and we will
do our best to send you as many photos/videos we have, we have numerous photographs and videos available, showcasing the piece in real-life, which will give you a better understanding of its style.

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From Loose Sparkle to Elegant Earrings: Crafting with Diamonds

Witness the Mesmerizing Metamorphosis of Raw Diamonds into Stunning Earrings.

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